Frequently Asked Questions

Creating your iq77 account is quick and straightforward. Click the iq77 Login link in the navigation menu and select the registration option. You'll need to provide a valid email address, create a secure password, and enter your full name and date of birth. Once submitted, you'll receive a verification email — click the link inside to activate your account. The whole process takes less than three minutes. Remember, you must be 21 years old or above to register, in line with Philippine gaming regulations.

iq77 requires identity verification before you can make withdrawals. Accepted documents include:

• Philippine Statistics Authority (PSA) National ID / PhilSys ID
• Valid Philippine passport
• Driver's licence issued by the LTO
• SSS or GSIS ID with photo
• PRC ID

Upload clear, colour photos of both the front and back of your chosen ID through your account settings. Verification is typically completed within 24 hours. You may also be asked to provide a selfie holding your ID for additional confirmation.

Go to the iq77 Login page and click "Forgot Password?" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll sort it out for you.

No. iq77 strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error — for example, if a family member registered using the same device — please contact our support team immediately so we can investigate and resolve the situation.

Log in to your iq77 account and navigate to Account Settings > Personal Details. You can update your phone number, address, and preferred language directly from there. Changing your registered email address or full name requires identity verification — submit a request through the support chat or email [email protected] with your ID document attached. Name changes are only permitted if there is a documented legal reason (e.g., marriage certificate).

If you wish to permanently close your account, contact our support team at [email protected] with the subject line "Account Closure Request". Before closing, any remaining balance will be withdrawn to your registered payment method. Please note that account closure is different from self-exclusion — if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead, which provides additional safeguards.

iq77 supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (via Cliqq), Cebuana Lhuillier
• Cryptocurrency: USDT (TRC-20), Bitcoin (selected accounts)

All transactions are processed in Philippine Peso (₱). The availability of specific methods may vary depending on your account verification status.

The minimum deposit on iq77 is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional documentation as part of our anti-money laundering compliance procedures.

Deposits via GCash and PayMaya are credited to your iq77 account instantly — usually within seconds. Online bank transfers (BPI, BDO, Metrobank) typically take between 15 minutes and 2 hours depending on your bank's processing time. Over-the-counter payments at 7-Eleven may take up to 24 hours to reflect. If your deposit hasn't appeared after the expected timeframe, contact support with your transaction reference number.

To withdraw, log in to your iq77 account and go to Cashier > Withdraw. Select your preferred withdrawal method, enter the amount, and confirm. The minimum withdrawal is ₱200. Your account must be fully verified (KYC complete) before any withdrawal can be processed. Withdrawals are typically processed within 1–3 business days. GCash and PayMaya withdrawals are usually the fastest, often completing within a few hours once approved.

iq77 does not charge any fees on deposits. For withdrawals, iq77 also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — for example, GCash charges a small fee for certain transfer types. We recommend checking your payment provider's fee schedule. Cryptocurrency withdrawals may incur network (gas) fees which are deducted from the withdrawal amount.

If your withdrawal has been pending beyond the standard processing window, first check that your account verification is complete and that no additional documents have been requested. Then contact our support team at [email protected] with your withdrawal reference number and the date it was submitted. Our finance team will investigate and provide an update within 24 hours. Delays are sometimes caused by bank holidays, additional compliance checks, or incomplete KYC documentation.

iq77 offers a generous welcome package for new Filipino players. The exact offer may vary depending on current promotions, but typically includes a deposit match bonus on your first deposit and a set of free spins on selected slot games. To claim your welcome bonus, make your first qualifying deposit after completing registration and KYC verification. Full terms, minimum deposit requirements, and eligible games are listed on the promotions page of your account dashboard.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently — slots typically contribute 100%, while table games like poker may contribute less. Always check the specific terms attached to each promotion.

There are a few common reasons a bonus may not have been credited:

• Your deposit did not meet the minimum qualifying amount for the promotion
• The bonus code (if required) was not entered correctly at the time of deposit
• Your account KYC verification is still pending
• The promotion has expired or you have already claimed it previously
• Your account was registered from a region where the promotion is not available

If none of these apply, contact support with your deposit receipt and the promotion name and we'll look into it right away.

Yes — iq77 rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher VIP tiers with better perks, including higher withdrawal limits, personalised bonuses, dedicated account managers, faster KYC processing, and exclusive promotions. Players from major cities like Manila, Cebu, Davao, and Quezon City who play regularly tend to progress through the tiers quickly. Full details of the loyalty programme are available in your account dashboard under the "Rewards" section.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of all promotional offers by going to Account Settings > Communication Preferences and disabling marketing communications. You can also contact support to have your account flagged as "bonus-free." Note that once you opt out, you will not be able to claim any active promotions until you opt back in.

iq77 offers a comprehensive library of online casino games including:

• Slots: Hundreds of video slots, classic slots, and jackpot slots from top providers
• Poker: Texas Hold'em, Omaha, and video poker variants
• Bingo: 75-ball and 90-ball bingo rooms with live hosts
• Live Casino: Live dealer baccarat, roulette, blackjack, and game shows
• Table Games: Blackjack, roulette, baccarat, and sic bo
• Sports Betting: PBA, NBA, UFC, boxing, football, and more

New games are added regularly — check the Game Information page for the latest additions.

All games on iq77 use certified Random Number Generator (RNG) technology, which ensures every spin, card deal, and dice roll is completely random and independent of previous results. RTP (Return to Player) is the percentage of all wagered money that a game pays back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP figures are displayed on each game's information page. Higher RTP means better long-term value for players.

Absolutely. iq77 is fully optimised for mobile play. The website is responsive and works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit iq77.app on your phone's browser (Chrome, Safari, or Firefox recommended) and log in as normal. The full game library, cashier, and account settings are all accessible on mobile. For the best experience, use a stable Wi-Fi or 4G/5G connection, especially for live dealer games.

If a game disconnects or crashes during an active round, iq77's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If the round was already completed before the disconnection, the result stands and your balance will be updated accordingly. If you believe a bet was lost unfairly due to a technical error, contact support with the game name, date, time, and approximate bet amount — our team can review the game logs and resolve the issue.

Use the search bar at the top of the game lobby to find any game by name or provider. You can also filter games by category (slots, table games, live casino, etc.), provider, or features like jackpot, megaways, or bonus buy. Popular games are featured on the homepage of the casino lobby. You can also save your favourite games by clicking the heart icon on any game thumbnail — they'll appear in your personal "Favourites" section for quick access next time.

iq77 provides a full suite of responsible gaming tools available 24/7 from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Cap the maximum amount you can lose in a given period
• Session Time Limits: Automatically log out after a set playing duration
• Reality Checks: Pop-up reminders showing your session time and net result
• Cooling-Off Period: Take a break from 24 hours up to 6 weeks
• Self-Exclusion: Suspend your account for 6 months, 1 year, 3 years, or permanently

For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your iq77 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be suspended immediately and all marketing communications will stop. If you cannot log in, email [email protected] with the subject "Self-Exclusion Request" and our team will process it manually within 1 hour. Self-exclusion periods cannot be shortened once activated.

The minimum age to play on iq77 is 21 years old, in accordance with Philippine law and PAGCOR regulations governing online gambling. Age verification is mandatory for all players — you will be required to submit a valid government-issued ID confirming your age before your account is fully activated and before any withdrawals are processed. Any account found to belong to a person under 21 will be permanently closed and the matter reported to the relevant Philippine authorities.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides responsible gaming resources and guidelines for Filipino players
• National Center for Mental Health (NCMH): Located in Mandaluyong City, the NCMH offers counselling services for behavioural issues including gambling disorder
• Gamblers Anonymous Philippines: Free, confidential peer support groups in Manila, Cebu, Davao, and other cities
• iq77 Support Team: Contact us at [email protected] — we can help you activate protective tools and connect you with the right resources

You are never alone. Reaching out is the first and most important step.

For privacy and security reasons, iq77 cannot allow third parties to modify another player's account settings. However, if you are genuinely concerned about a family member or friend who plays on iq77, you can contact our responsible gaming team at [email protected] and we will handle the matter sensitively and confidentially. We take all welfare concerns seriously and will investigate and take appropriate action where necessary.

If you're having trouble logging in, try these steps in order:

• Double-check your email address and password — make sure Caps Lock is off
• Clear your browser's cache and cookies, then try again
• Try a different browser (Chrome, Firefox, or Safari) or device
• Use the "Forgot Password?" link on the login page to reset your password
• Check if your account has been temporarily locked due to multiple failed login attempts — it will unlock automatically after 30 minutes

If none of these work, contact support at [email protected] with your registered email address and we'll investigate.

Slow or non-loading games are usually caused by connection or browser issues. Here's what to try:

• Check your internet connection — switch from mobile data to Wi-Fi or vice versa
• Clear your browser cache and cookies, then reload the page
• Disable any browser extensions or ad blockers that may be interfering
• Make sure your browser is up to date — iq77 works best on the latest versions of Chrome, Firefox, and Safari
• Try switching to a different device to isolate whether the issue is device-specific
• If you're on mobile, close background apps to free up memory

If games still won't load after trying all of the above, the issue may be on our end. Check our social channels for any maintenance announcements, or contact support with the game name and your device/browser details.

iq77 is designed to work on all modern browsers and devices. For the best experience, we recommend:

• Desktop: Google Chrome (latest), Mozilla Firefox (latest), Microsoft Edge (latest), Safari 14+
• Mobile: Chrome for Android, Safari for iOS 14+, Samsung Internet
• Operating Systems: Windows 10/11, macOS 11+, Android 9+, iOS 14+

Internet Explorer is not supported. If you are using an older browser or operating system, we strongly recommend updating to ensure full compatibility and security. Live dealer games require a stable connection of at least 5 Mbps for smooth video streaming.

iq77's support team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly from your account dashboard — fastest response, usually under 2 minutes
• Email: [email protected] — responses within 1 hour for most queries
• Help Centre: Browse this FAQ page for instant answers to common questions

When contacting support, please have your account username or registered email address ready, along with any relevant transaction IDs or screenshots. This helps our team resolve your issue as quickly as possible. Support is available in English and Filipino.

Yes. iq77 uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with applicable data protection regulations and never sell or share your personal data with third parties for marketing purposes. For full details on how we handle your data, please read our Privacy Policy. If you ever suspect unauthorised access to your account, change your password immediately and contact support.

If you have a complaint about a game result, a transaction, a bonus decision, or any other aspect of your iq77 experience, here's the process:

• Step 1: Contact our support team via live chat or email at [email protected] with full details of your complaint
• Step 2: Our team will acknowledge your complaint within 24 hours and begin an investigation
• Step 3: A resolution will be provided within 5 business days for most cases
• Step 4: If you are unsatisfied with the outcome, you may escalate to our compliance team by requesting a formal review

We take all complaints seriously and aim to resolve every issue fairly and transparently. Please review our Terms & Conditions for the full dispute resolution procedure.